Privacy Policy

Your security is not an option but a fundamental right to which we are deeply committed. All the services and products we offer are designed and developed with the protection of your privacy in mind. This is a guiding principle that we strive to follow and uphold.

Privacy Policy :

We take the protection of your privacy and personal data seriously.

We have implemented physical and technical safeguards to keep the information we collect secure. This information is stored on our highly protected servers, which are regularly maintained and updated.

We use the information we collect for the following purposes:

To facilitate your registration, or that of your devices, to our services.
To provide you with the service, functionality, or product you request.
To provide you with personalized services.
To send you personalized, targeted, and/or generic advertising messages, promotions, and offers that may be of interest to you regarding our services, our websites and those of third parties, and online platforms, including social media (in compliance with applicable legislation). We commit to sending you personalized or targeted advertising, promotions, and offers only when you consent to receive advertising messages from LEVINSON.
To offer you promotions and offers through direct marketing messages (including via emails and SMS), and only subject to your consent.
To conduct, evaluate and improve our business activities, which includes, among other things, creating and perfecting our new or existing products and services, managing and optimizing our communication, analyzing our services and our customers (including by conducting market research, asking for your opinion on our products and services, and carrying out satisfaction surveys, subject to your consent where required) as well as combining, aggregating and anonymizing data.
To provide software updates and maintenance and support services for your products.
To provide you with technical support while your equipment is under warranty.
To ensure product safety and prevent fraud when the warranty has expired, we collect the product reference, brand, and serial number.
To analyze your equipment in case of repair.
To protect the rights, interests, property and safety of LEVINSON, business partners or customers.
To respond to your requests and questions, particularly those relating to personal information concerning you.
To detect, prevent and/or combat any fraud or activity on our services and hold their perpetrators accountable.
To comply with, and enforce, applicable legal obligations, relevant industry standards and our internal policies, such as this LEVINSON Privacy Policy.
To analyze any defective device returned to LEVINSON, LEVINSON ensures that any personal data present on a defective device is erased before proceeding with its analysis or destruction.

Please note, however, that although we take all reasonable steps to protect your information, no website, computer system, internet transmission, or wireless connection is completely secure.

We disclose your information to our company's employees, as well as to the entities listed below, only for the purposes described above.

Service providers: carefully selected companies that provide services on our behalf or in our name, including product repairs, customer reception, advice and support, advertising, satisfaction surveys, invoicing, and email communication. These providers are also committed to protecting your information.
Government authorities: We may be required to disclose your information under applicable law, legal process, or a court order from government authorities. They may also request information about you from us for law enforcement, national security, counter-terrorism, or other public safety purposes.
Business transaction: We may also disclose your information to a third party in connection with a merger or business transfer, acquisition or sale, or in the event of bankruptcy.
Other parties with your consent or instructions: In addition to the disclosures mentioned in this Privacy Policy, we transmit information about you to third parties in certain specific cases subject to your prior consent or at your request.

Your personal information belongs to you.

In accordance with applicable law, you have the right to access, delete, and modify the personal information we have processed about you. You can also ask us to restrict or limit its processing, disclosure, or transfer, and exercise your right to data portability so that you can use it for your own purposes. Under the right to data portability, you can ask us to provide this information to you, or to a third party, in a machine-readable format. You can also object to the processing of your personal information and withdraw your consent. If you ask us to delete your personal information, you may no longer be able to access some or all of the services we offer. We would also like to clarify that we will not be able to delete data that we are legally required to retain.

You also have the right to object to processing based on our legitimate interest, as well as to processing for marketing purposes, including profiling.

To exercise your rights regarding your personal information or to ask us a question, simply contact us.

We do not retain your personal information longer than necessary for the purposes for which it was collected. This means that the information will be destroyed or deleted from our systems when it is no longer needed.

We take all necessary measures to ensure the processing and storage of your information under the following conditions:

At least for the period during which the said information is used to provide you with the requested service;
for the period stipulated by any contract or by law, and always in compliance with applicable legislation; ;
Only for as long as necessary for the purposes for which they were collected or are processed, or longer if required by contract, applicable law or statistical purposes, subject to appropriate safeguards.

The information we collect is that which you provide directly to us.

When you use our services, you provide us with certain information that we collect in order to provide you with services in the following cases:

The connection to the personal account (name, surname, email, postal address and electronic address) when logging in to the LEVINSON website.
Ordering a product on the LEVINSON website (information relating to the product concerned, delivery and method of payment).
Information about the product you purchased (model, device, reference, serial number and brand).
Information relating to the device you use to browse our site (IP address, cookies, tags).
Contact via email, chat, or telephone with customer service (authentication and information such as order number, customer identity, and payment method) is necessary to provide effective support. These messages may be recorded for monitoring and service quality improvement purposes. Recorded voice conversations are kept for six months before being deleted.

You can choose not to provide us with certain information. However, in some cases, this choice may limit your ability to use the site or certain services. The information essential for providing the requested service is indicated at the time of collection. We make every effort to explain as clearly as possible how this data is useful to us, both at the time of collection and at any time thereafter, in this Privacy Policy. You can configure your choices, access your data, or delete your data directly through the personal account you use on the LEVINSON website. Finally, you can contact us for any request relating to your personal data.

To learn more, you can consult the information related to our c ookies.

This privacy policy applies to the website: www.levinson.fr