General conditions of sale
These General Terms and Conditions of Sale (GTC) govern all services provided by the company Levinson.
These terms and conditions apply to all contractual and non-contractual services, regardless of the nature of the site, the Client's status, or the relevant field of activity. Signing a contract, validating a quote, accepting an invoice, or commencing any work constitutes full and unreserved acceptance of these terms and conditions.
Article 1 – Contract
1.1 – Unless otherwise stipulated, all contracts are concluded for an indefinite term. Either party may terminate the contract at any time by giving thirty (30) calendar days' notice, sent by registered letter with acknowledgment of receipt. Termination shall only take effect after full payment of all sums due to Levinson. Until such sums are paid, the contractual obligations shall remain fully applicable.
1.2 – Levinson reserves the right to terminate a contract immediately in the event of late payment exceeding 30 days after a formal notice sent by registered letter with acknowledgment of receipt and remaining unsuccessful, unless otherwise agreed between the parties; in the event of non-compliance with contractual obligations by the client, regulatory change preventing the execution of the contract or a force majeure preventing the service permanently.
Contractual documents may include special conditions and technical annexes.
1.3 – This contract is governed by French law. In the event of a dispute, the Commercial Court of Lyon shall have sole jurisdiction, notwithstanding multiple defendants or third-party claims.
Article 2 – Prices
8.1 – The client acknowledges having reviewed the applicable rates and accepts them without reservation. Rates are specified in quotes and contracts and are updated according to changes in regulations or production costs.
Article 3 – Payment Terms
3.1 – The invoiced amounts, expressed in euros (€), are subject to applicable VAT depending on the nature of the site. Unless otherwise stipulated, payment for services is due within 30 calendar days from the invoice date. Levinson reserves the right to modify payment terms, subject to 30 days' notice given by registered letter with acknowledgment of receipt. This modification will be deemed accepted without reservation in the absence of written objection from the client by registered letter with acknowledgment of receipt within fifteen (15) days of notification.
3.2 – Payment can be made by:
Bank transfer (IBAN provided on invoice).
Bank withdrawal.
Cheque payable to Levinson.
Cash (within the legal limits in force).
Bill of exchange signed.
Any other method of payment or any request for payment in several installments must be subject to a prior written agreement between the parties.
3.3 – Any failure to pay on the day following the due date will automatically result in
right :
The immediate payment of all sums due, including current and not yet due invoices, without the need for prior formal notice.
A late payment penalty equal to three times the current legal interest rate per month of delay. A fixed compensation of €40 for recovery costs will also be applied (in accordance with Article D.441-5 of the French Commercial Code).
The immediate suspension of all current and future services, without the need for prior formal notice, until full payment of the sums due.
3.4 – Levinson retains ownership of the delivered equipment until full payment is received. In the event of non-payment within 15 days of a formal notice, Levinson may repossess the equipment without compensation to the customer.
Article 4 – Customer Obligations
4.1 – The client, or their designated representative, undertakes to:
to guarantee Levinson full and secure access to the premises and equipment concerned, on the dates and times agreed for the planned interventions.
Verify the conformity of the equipment upon delivery and report any anomalies in writing within a maximum of fifteen (15) business days following receipt. After this period, any claim by the customer will be automatically inadmissible, and the equipment will be deemed compliant and accepted without reservation.
Maintain equipment in an environment that complies with Levinson's or the manufacturer's recommendations, without subjecting it to unauthorized handling or abnormal conditions of use and storage.
Do not modify the installations without written consent from Levinson.
Report immediately any anomaly, malfunction or degradation occurring on the installed equipment.
Inform Levinson without delay of any change in circumstances that may affect interventions (change of ownership, modifications to premises, updated contact details, etc.).
Strictly adhere to all operating, safety, and maintenance instructions provided by Levinson. Any manipulation (excluding acts of vandalism), modification, reprogramming, technical intervention, or relocation of equipment carried out by a third party not authorized in writing by Levinson constitutes a serious breach of the Client's contractual obligations.
In such a situation, Levinson is entirely free from any liability for any malfunction, failure, incident, deterioration or non-conformity resulting directly or indirectly from this unauthorized intervention.
Levinson also reserves the right to immediately suspend the execution of the contract, without notice or compensation, at the sole expense of the Client.
Article 5 – Performance of services
Interventions are planned in consultation with the Client or the designated person and are subject to written confirmation sent by email, customer area or telephone message (SMS).
5.1 – Any intervention rendered impossible by the Client's absence or lack of access will be rescheduled according to Levinson's availability, without any commitment to a specific timeframe. After three such occurrences, Levinson may suspend or terminate the services.
5.2 – Any interruption of service not attributable to Levinson will not give rise to any refund or compensation.
5.3 – The Client expressly authorizes Levinson to carry out any technical operation necessary for the execution of the services, including drilling of the frame, fixing of equipment, laying of cables or conduits, sealing and anchoring, including for equipment supplied for hire.
Levinson cannot be held responsible for minor aesthetic alterations inherent in the installation or removal of equipment.
5.4 – The Client expressly authorizes Levinson, unless the Client objects in writing beforehand, to take any photographs or videos necessary for the following purposes during the work:
Documentation of interventions,
proof of performance of services,
the preparation of technical evidence in the event of a dispute,
updating regulatory files and the safety register,
internal training of technicians.
These recordings may relate to the installations, equipment, technical configurations, intervention areas or material elements of the site, excluding any direct personal data (faces, nameplates, displayed documents).
Unless otherwise specified in writing by the Client, Levinson is also authorized to use photographs or videos devoid of any information that directly identifies the Client, its staff or its occupants, for communication, technical demonstration or marketing purposes.
The Client acknowledges that these visual elements are essential for the proper execution of the services and that they remain the exclusive property of Levinson.
5.5 – The details of the services provided and the nature of the equipment are subject to change depending on:
current regulations,
technological developments,
manufacturer recommendations.
These changes do not constitute a modification of the contract.
Article 6 – Exclusions from benefits
6.1 – The following are automatically excluded from contractual services:
damage related to a disaster, a fire, water damage, an act of vandalism.
the consequences of an intervention or manipulation by an unauthorized third party.
the work to bring the site into structural or electrical compliance.
damage resulting from improper use or an unsuitable environment.
the aesthetic restoration of the supports during the removal of the equipment.
Any intervention related to exclusions will be subject to a specific quote.
Article 7 – Obligations of Levinson
7.1 – Levinson performs its services in accordance with contractual agreements and applicable standards.
The interventions are carried out by qualified and authorized personnel.
Services are provided subject to the availability of technical teams and the availability of spare parts or replacement equipment.
Article 8 – Force majeure
8.1 – Neither party shall be held liable for non-performance of the contract for causes beyond its control, including: strikes, war, natural disasters, terrorist acts, currency fluctuations, administrative decisions or interruptions in production and transport.
If these circumstances prevent the performance of the contract for more than 60 days, either party may terminate it without compensation, upon simple written notification.
Article 9 – Liability
9.1 – Levinson cannot be held liable in the event of:
Misuse or neglect of equipment.
Unauthorized intervention by a third party on the facilities.
Failure to maintain equipment not included in the contract.
Disaster or external event
Failure due to a hidden defect in the manufacturer.
Levinson will not be liable for indirect damages such as operating losses, data loss, lost profits or any commercial loss resulting from a delay or temporary interruption of services.
Levinson's financial liability, for all damages combined, is strictly limited:
to the annual amount of the contract in question, or, to the value of the service that caused the damage.
Article 10 – Equipment
10.1 – The equipment provided for hire remains the exclusive property of the Levinson company, without time limitation.
In the event of termination of the contract, the removal of the equipment does not in any way include the aesthetic restoration of the supports (filling, painting, finishing, or any other repair).
Any equipment not returned will be charged at the current rate, in accordance with the replacement schedule established by Levinson.
10.2 – The rental of security equipment is granted for the duration and according to the conditions defined in the terms of the contract.
It covers normal use of the equipment, excluding any unauthorized handling, modification or intervention by a third party.
10.3 – In the event of non-return, loss, theft, or damage rendering the equipment unusable or non-compliant, the Customer is liable for:
Full reimbursement of the replacement value of the equipment according to the applicable rates,
From the full amount of royalties due until the return or full settlement of the value of the equipment, as well as any applicable contractual penalties.
Article 11 – Personal Data
11.1 – The processing of personal data is carried out in accordance with the GDPR. No data is transmitted to third parties except as required by law or contract.
Article 12 – Confidentiality and Intellectual Property
12.1 – The client acknowledges that all commercial, technical, industrial or financial information communicated within the framework of the contract is strictly confidential.
12.2 – In this respect, the client agrees to:
Do not disclose, copy, reproduce, or publish any document or information received.
Restrict their access to authorized persons only and take all necessary security measures.
To ensure the protection and integrity of this data against any theft, copying, reproduction or fraudulent use.
Respect and enforce all proprietary and confidentiality notices appearing on documents provided by Levinson.
This confidentiality obligation will remain in effect after the termination of the contract.
12.3 – Any breach of confidentiality and intellectual property commitments will result in the immediate termination of the contract, as well as the possible implementation of legal proceedings against the offender.
Levinson collects, archives, and retains all relevant evidence to document interventions (photos, videos, reports, records, logs, timestamps). This material is kept for a maximum of 10 years, unless otherwise required by law.
They remain the exclusive property of Levinson.
The Client cannot demand their transmission beyond the retention period.
They may be disclosed to the Client or a third party only when technically, legally or regulatoryly necessary.
Article 13 – Obligation of means and absence of guarantee of result
13.1 – Levinson is subject to an obligation of means, in accordance with professional rules and applicable standards.
Levinson cannot guarantee an absolute result, particularly regarding:
fire prevention.
Preventing intrusion, assault, theft, robbery or kidnapping.
Preventing a domestic or professional accident.
the absence of unpredictable equipment failure.
the consequences of external events or events independent of its control.
Under no circumstances can Levinson be held liable for any damage or loss whose origin is unrelated to a proven failure and directly attributable to an intervention by Levinson.
Article 14 – Digital access rights and identifiers
14.1 – When Levinson creates or configures digital access (remote monitoring, video, intrusion, secure portal, application):
The login credentials are provided under the Client's responsibility.,
Any loss, modification or use by a third party is the sole responsibility of the Client.,
Levinson cannot be held responsible for the consequences of unauthorized access.
